1. Overview of the Park Management Organization

Vietnam’s industrial park management system is managed by the Industrial Zone Administrations under the People’s Committees of provinces and cities. These administrations play a key role in ensuring the orderly development and operation of industrial parks. The following are the main responsibilities of the administrations:

1.1 Formulate park development plans and policies

The Industrial Zone Administration is responsible for formulating and implementing the development plans and policies of the industrial zone. This includes determining the development direction, industrial layout, development goals and related policy measures of the industrial zone, and ensuring that the construction and operation of the industrial zone are in line with the overall development strategies of the national and local governments.

1.2 Providing infrastructure construction and operation services

The Administration is responsible for the construction and operation of the park’s infrastructure. These infrastructures include roads, water supply, power supply, drainage systems, communication networks, etc., to ensure that enterprises in the park can operate efficiently in a complete infrastructure environment. At the same time, the Administration is also responsible for the maintenance and upgrading of infrastructure to meet the needs of the park’s sustainable development.

1.3 Attract investment and enterprises to settle in

Attracting domestic and foreign investment and enterprises to settle in the Industrial Zone Administration is an important responsibility. The Administration attracts all kinds of enterprises, especially high-tech and high value-added industries, to settle in the park by promoting the advantages of the park, providing preferential policies and high-quality services. The Administration is also responsible for communicating and negotiating with potential investors and enterprises to ensure the diversity and competitiveness of enterprises in the park.

1.4 Provision of administrative management and public services

The Industrial Zone Administration is responsible for providing various administrative management and public services to enterprises in the zone. These services include business registration, tax management, labor management, environmental supervision, etc. The Administration helps enterprises operate smoothly in the zone by simplifying administrative procedures and improving service efficiency.

1.5 Supervise the compliance operations of enterprises in the park

The Administration is also responsible for supervising the compliance of enterprises in the park and ensuring that they comply with Vietnamese laws and regulations, including environmental protection laws, labor laws and safety production standards. The Administration regularly inspects and evaluates enterprises in the park, corrects problems in a timely manner, and provides guidance to enterprises to help them improve management and operations.

2. Functions of the main management agencies

The management agencies of Vietnam’s industrial parks undertake a number of key functions to ensure the effective operation and sustainable development of the parks. The following are the specific functions of the management agencies in investment management:

2.1 Investment Management

Acceptance of investment project applications and approval

The Industrial Zone Administration is responsible for receiving and reviewing the investment project application materials submitted by enterprises. This includes a comprehensive assessment of the feasibility, compliance and potential impact of the project to ensure that it complies with the park’s planning and policies. The Administration’s approval process usually involves multiple links, from preliminary review to final approval, to ensure that each project complies with relevant laws, regulations and development goals.

Provide consultation on investment preferential policies

In order to attract more investors, the Industrial Zone Administration provides consulting services to enterprises on preferential investment policies. These policies may include tax exemptions, land lease concessions, financial support, etc. The Administration helps enterprises fully understand and utilize relevant policies through detailed answers and guidance, thereby reducing investment costs and increasing investment returns.

Assist enterprises in obtaining investment licenses

The Administration assists enterprises in applying for investment licenses during the implementation of investment projects. The Administration is not only responsible for guiding enterprises in preparing and submitting relevant materials, but also provides necessary support and follow-up services throughout the application process to ensure that enterprises can successfully obtain investment licenses and start project implementation.

2.2 Land management

In the management of Vietnam’s industrial parks, land management is a crucial function. The management agency is responsible for the allocation of land within the park, supervision of its use, and handling of related disputes. The following are the specific functions of the management agency in land management:

Allocate and lease park land

The Industrial Zone Administration is responsible for allocating and leasing land within the industrial zone to meet the construction and operation needs of enterprises. When allocating land, the Administration will reasonably arrange land use based on the overall planning of the industrial zone and the project needs of enterprises to ensure efficient use of land resources. At the same time, the Administration is also responsible for the relevant procedures for land leasing, including contract signing, rent collection and lease term management.

Supervise the transfer and mortgage of land use rights

The Administration strictly supervises the transfer and mortgage of land use rights in the park. When enterprises transfer or mortgage land use rights in the park, they must obtain approval from the Administration. The Administration will evaluate and review the legality, compliance and impact on the overall development of the park to ensure that the transfer or mortgage of land use rights will not have an adverse impact on the planning and operation of the park.

Coordinate the resolution of land disputes

Land disputes are inevitable during the operation of the park. The Administration is responsible for coordinating and resolving land disputes within the park, including land use conflicts between enterprises and land boundary disputes. The Administration will properly resolve disputes in accordance with the law through mediation, arbitration and other means to ensure the harmony and stability of land use order within the park.

2.3 Infrastructure Management

Infrastructure management is one of the important functions of the industrial park management agency, ensuring the construction, maintenance and efficient operation of various facilities in the park and providing enterprises with a stable and reliable production and living environment. The following are the specific functions of the administration in infrastructure management:

Build and maintain park roads, power supply, water supply and other infrastructure

The Industrial Zone Administration is responsible for the planning, construction and maintenance of various infrastructure within the park. This includes the construction and maintenance of internal roads in the park to ensure smooth traffic; the construction and management of power supply facilities to ensure the production electricity needs of enterprises; and the construction and maintenance of water supply systems to ensure the safety and stability of production and living water in the park. The Administration regularly inspects and maintains these facilities to ensure their long-term stable operation, and promptly upgrades and renovates them to meet the development needs of the park.

Manage public facilities such as sewage treatment and garbage disposal within the park

The Administration is also responsible for the management of public facilities in the park, especially the sewage treatment and garbage disposal systems. The Administration supervises and manages the operation of the sewage treatment plant to ensure that the industrial wastewater and domestic sewage generated by the park can be effectively treated and meet environmental protection standards. For garbage disposal, the Administration formulates garbage classification and treatment plans to ensure efficient garbage treatment and resource reuse in the park, and maintain the environmental sanitation of the park.

Provide internal logistics and warehousing services in the park

In order to support the logistics needs of enterprises in the park, the Administration is responsible for providing and managing logistics and warehousing services within the park. This includes building and maintaining warehousing facilities to ensure that the raw materials and finished products of enterprises can be properly stored; managing logistics channels and facilities to ensure efficient and smooth transportation of goods within the park. The Administration may also provide unified logistics coordination services to help enterprises optimize supply chain management and reduce logistics costs.

2.4 Enterprise Services

In the management of Vietnam’s industrial parks, enterprise services are one of the important functions of the management agency, which aims to provide all-round support and convenience to settled enterprises and help them to smoothly carry out production and operation activities. The following are the specific functions of the management agency in terms of enterprise services:

Provide administrative services such as business registration and tax declaration for settled enterprises

The Industrial Zone Administration provides one-stop administrative services for settled enterprises, including business registration, tax declaration and other formalities. The Administration provides comprehensive guidance and support to enterprises, helping them to quickly complete necessary legal procedures such as business registration and tax registration. By simplifying the process and improving service efficiency, the Administration ensures that enterprises can quickly enter operation, saving time and costs.

Assist enterprises to solve problems in production and operation

The Administration is responsible for coordinating and resolving various issues during the production and operation of the enterprise. When the enterprise encounters difficulties involving policies, laws, infrastructure or production technology, the Administration will provide consulting and support services to help the enterprise find appropriate solutions. The Administration can also contact relevant government departments or external experts to provide further support to the enterprise to ensure that the enterprise can operate smoothly.

Organize exchange activities for enterprises in the park

In order to promote cooperation and communication between enterprises in the park, the Administration regularly organizes various corporate exchange activities. These activities include seminars, training sessions, exhibitions and social gatherings, aiming to provide a platform for enterprises to exchange experiences, share information and find partners. This not only helps to strengthen the connection between enterprises, but also promotes the overall development and innovation capabilities of the park.

2.5 Environmental Management

Environmental management is an important function of the Vietnam Industrial Park Management Agency, ensuring that enterprises in the park comply with environmental regulations during operations and maintaining the environmental quality of the park and surrounding areas. The following are the specific functions of the Administration in environmental management:

Supervise the environmental compliance of enterprises in the park

The Industrial Zone Administration is responsible for monitoring and supervising the environmental compliance of enterprises in the zone, ensuring that they comply with national and local environmental laws and regulations. This includes regular inspections of wastewater, waste gas, and solid waste emissions from enterprises, and assessing the effectiveness of their environmental protection measures. The Administration will issue rectification notices to enterprises that do not meet environmental protection requirements, and follow up on their rectification implementation to ensure that environmental protection measures are in place and prevent environmental pollution.

Handle environmental pollution complaints within the park

The Administration has a special complaint handling mechanism to handle and investigate environmental pollution complaints within the park. When a company or individual reports an environmental pollution problem within the park, the Administration will respond quickly, conduct an on-site investigation and take necessary measures to resolve the problem. The Administration will maintain transparency and fairness when handling pollution complaints, ensuring that the problem is properly handled while maintaining the park’s environmental image.

Promote the application of environmental protection technologies by enterprises in the park

The Administration actively promotes enterprises in the park to adopt advanced environmental protection technologies and improve their environmental protection level. The Administration will organize environmental protection technology training, seminars and demonstration projects to promote low-energy consumption, low-emission production processes and environmental protection equipment to enterprises. At the same time, the Administration may also provide policy guidance and technical support to enterprises to help them obtain government environmental protection subsidies or funding, and encourage enterprises to invest in environmental protection technology transformation to reduce environmental impact.

3. Common Problem Solving Process

In the daily management of industrial parks, handling various issues raised by enterprises and investors is an important responsibility of the Administration. The following are the specific steps in the process of handling common problems.

3.1 Investment Consulting

Enterprises submit investment consultation to the Administration through telephone, email or on-site consultation

When enterprises or potential investors have questions about investment in the park, they can consult by phone, email or directly visit the administration office. Whether it is to understand the park’s investment policy, infrastructure, land use, or other related information, the administration provides them with a variety of convenient consultation channels to obtain the required information in a timely manner.

After receiving the consultation, the relevant departments of the Administration will respond within 3 working days.

After receiving the investment consultation, the relevant departments of the Administration will analyze the consultation content within 3 working days and prepare a detailed response. In this process, the Administration may coordinate different departments to provide more professional answers based on the areas involved in the consultation content. The Administration ensures that the response is timely and accurate to help enterprises or investors understand the investment opportunities and relevant policies of the park as soon as possible.

3.2 Investment Declaration

After the enterprise has prepared the investment application materials, it shall submit the application to the Administration.

When companies decide to invest in an industrial park, they need to prepare and submit detailed investment application materials. Application materials usually include project plans, corporate qualification certificates, financial status reports, environmental impact assessments and other relevant documents. Companies submit these materials to the Administration to formally start the investment application process.

After receiving the application, the Administration will complete the preliminary review within 15 working days and transfer it to the higher level for approval.

After receiving the investment application materials from the enterprise, the Administration will conduct a preliminary review of the materials within 15 working days. The preliminary review includes an assessment of the completeness, legality and feasibility of the application materials. During the preliminary review, the Administration may communicate with the enterprise to supplement or amend the relevant materials. After the preliminary review is completed, the Administration will transfer the application materials and preliminary review opinions to the higher-level competent department for further approval.

The higher-level competent department shall make a decision to approve or disapprove within 30 working days.

After receiving the investment application materials forwarded by the Administration, the higher-level competent department will conduct a comprehensive assessment of the project within 30 working days. This process may include a review of the project’s technical, economic, environmental impacts, and compliance with national and local policies. The higher-level competent department will make a final decision based on the evaluation results and notify the Administration and the enterprise whether to approve the investment project. If the project is not approved, the higher-level competent department will explain the reasons for the disapproval and may recommend improvement plans.

3.3 Environmental Complaints

Enterprises or the public report environmental issues to the Administration by phone, email or on-site complaints

When enterprises or the public find environmental pollution problems in the park, they can file complaints by phone, email or directly in the office of the Administration. Complaints can involve environmental issues such as wastewater discharge, exhaust gas pollution, noise nuisance, improper solid waste disposal, etc. The Administration provides multiple channels to ensure that complaints can be submitted in a timely manner and received attention.

After receiving the complaint, the environmental protection department of the Administration will conduct an on-site inspection within 2 working days.

Upon receiving an environmental complaint, the Environmental Protection Department of the Administration will immediately initiate the processing process and send a specialist to conduct an on-site inspection within 2 working days. The on-site inspection includes identifying the source of pollution, assessing the extent of pollution, and understanding the background and possible causes of the problem. The Administration ensures the timeliness and rigor of the inspection so that necessary measures can be taken promptly.

If the verification proves true, the enterprise will be ordered to make rectification within a time limit; if the case is serious, it will be handed over to the environmental protection department for handling.

If the on-site inspection confirms that the complaint is true, the Administration will immediately order the relevant company to make rectifications within a limited time. Rectification measures may include suspension of production, equipment upgrades, process improvements, etc. If the problem is serious or the company fails to make rectifications on time, the Administration will transfer the case to the local or national environmental protection department for handling, and may face fines, revocation of business licenses or other legal sanctions. The Administration will continue to follow up on the rectification to ensure that the problem is completely resolved.

4. Contact information of main management agencies

Below are the contact details for some major industrial estate authorities:

4.1 Hanoi Industrial Park Administration

Address: Lianhua Subdistrict, Tay Ho District, Hanoi

Tel: 024-3718-5666

Email: [email protected]

4.2 Haiphong Industrial Park Administration

Address: Haiphong Port Avenue, Gaotai District, Haiphong City

Tel: 0225-3823-888

Email: [email protected]

4.3 Da Nang Industrial Park Administration

Address: Heqing Boulevard, Heqing District, Da Nang City

Tel: 0236-3721-777

Email: [email protected]

4.4 Ho Chi Minh City Industrial Park Administration

Address: Saigon Boulevard, Saigon District, Ho Chi Minh City

Tel: 028-3896-1888

Email: [email protected]